We all have preferences for how we prefer to be communicated to and generally we'll assume people we're communicating to like it the way we do and present it to them accordingly. However that won't always be successful because we're all different.
That is we all have preferences in how we want to receive the information:
- visually, auditorally or kinaesthetically (in diagrams for example)
- detail or not
- what we'll achieve by doing something or what we'll avoid instead
- similarity to or difference from what we're already doing
- why we're doing it, what it's all about or how we'll achieve it
- And so on
There are questionnaires you can complete to give you a better understanding of your own preferences and the impact this can have on your relationship at work. Or you can simply use your senses and observe yourself and others to see what works best. Someone's language can provide a lot of useful information on this - although interestingly so too can their body language, tone and breathing!
One book that covers this in more detail is Words That Change Minds: Mastering the Language of Influence. Although do also give me a call to discuss how this can be applied to your stakeholder relationships - +44 (0)7770 538159.
The Purchasing Coach
Sowing the seeds for effective communication in Purchasing
This post is part of a series introducing some NLP tools and techniques that can significantly improve your stakeholder engagement, communication and team working.